N.B Force Majeure
*Compensation will not be paid when changes or cancellations occur as a result of war, civil strife, terrorism, strikes, industrial disruption, natural disaster, fire; technical problems or accidents with ports of transport; government action; changes/withdrawals in arrangements or facilities by accommodation/ transport/ optional extra suppliers or any other events beyond our control. Complaints
In the unlikely event that you have a complaint, you should allow the supplier the opportunity to resolve the matter for you. If this is not achieved to your satisfaction, you must notify the agent in writing within 28 days of the date of your return. If your complaint is related to your hotel, you must in the first instance register this with the hotel management. Complaints related to Eurostar or rail services must be lodged with the train manager. Complaints with any other transport provider must be lodged with the supplier of service(s) in question. Written confirmation of a complaint must be obtained from the service provider and failure to follow these procedures may affect any subsequent claim for compensation. We will respond to you within 28 days. Disputes, which cannot be settled amicably, may be referred to arbitration under a special ABTA scheme, administered independently by the Chartered Institute of Arbitrators. Details on request or from the ABTA website - www.abta.com
Data Protection Policy In order to process your booking and meet your requirements we need to use the information you provide, such as your name and address etc. We take full responsibility for ensuring that proper security measures are in place to protect this information. We must obviously pass the information on to the relevant suppliers of your travel/accommodation arrangements. The information may also be provided to security or credit checking companies, public authorities, such as customs and immigration, if required by them or by law. On occasion we may use it to send you promotional material. We will not pass on information to any person or organisation, which is not involved in your travel arrangements. This applies to any sensitive information that you give us, such as details of any disabilities, or dietary/ religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. You have right of access to personal data held - your data controller is ShortBreaks Ltd. Data Protection Policy
In order to process your booking and meet your requirements we need to use the information you provide, such as your name and address etc. We take full responsibility for ensuring that proper security measures are in place to protect this information. We must obviously pass the information on to the relevant suppliers of your travel/accommodation arrangements. The information may also be provided to security or credit checking companies, public authorities, such as customs and immigration, if required by them or by law. On occasion we may use it to send you promotional material. We will not pass on information to any person or organisation, which is not involved in your travel arrangements. This applies to any sensitive information that you give us, such as details of any disabilities, or dietary/ religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. You have right of access to personal data held - your data controller is ShortBreaks Ltd. Our liability to you
ShortBreaks Ltd as agent accepts responsibility for the proper performance of the contract between us and for the proven acts and/or omissions of its employees, agents, suppliers and any other third party for whom the operator acts as agent. We will not be liable where the act or omission is attributable to the customer or to unforeseeable or unavoidable failures of an unconnected third party. Likewise, we will not be liable where there are unusual or unforeseeable circumstances beyond our immediate control, which could not have been avoided even with due care or to an event, the consequences of which could not have been foreseen or forestalled, even with due care. Except in the case of death or personal injury, our liability is limited to twice the holiday cost.
Subject to reasonable discretion, the agent will offer general assistance to any customer who, through misadventure, suffers illness, injury or death during the course of the holiday arising out of an independent activity, not forming any part of the contracted services. Where subsequent legal action is undertaken by the customer, initial costs up to a maximum of £5000.00 per booking will be met by the agent, subject to prior agreement and when a request for such assistance is received within 90 days of the misadventure. In the event of a successful claim, the agent's costs will be recoverable from the customer.
If, in the opinion of a person in authority - i.e. the train manager ,hotel manager or any other person in authority - you appear to be unfit to travel or because of anti-social behaviour are likely to cause disturbance to other passengers/guests or damage to property, our responsibility for you will cease. We will not be liable for making alternative arrangements or for repatriation, and we will not cover any additional cost incurred or make any refund. Legal Jurisdiction
These terms and conditions are governed by English law and the jurisdiction of the English courts but you may choose the law and jurisdiction of Scotland or Northern Ireland, if preferred.
Your Hotel and Accommodation
Hotel star ratings have been decided by the appropriate tourist authorities and can vary considerably. Please ask for our own assessment of your chosen hotel at the time of booking. Our staff regularly visit hotels on our programme and will try to help you chose a property to suit your own requirements and budget.
Our prices are based on two people sharing a twin or double. Single passengers will be subject to a single supplement payable for each night of their stay and may be allocated a standard room for sole occupancy or alternatively, a smaller single room. Regrettably single rooms may not always be the same standard or in such good locations within the hotel as twins but still incur a supplement.
Twin & double rooms
Hotels may have both twin and double rooms. In Europe it is not unusual for a double to consist of twin beds pushed or joined together. If you express a preference, we will pass this request to the hotel but even if we name a specific room type in good faith on your confirmation, this may not be available on your arrival at the hotel.
Triple & Quad rooms
The price per person is the same as for a twin or double room. Please note additional beds are normally folding or sofa beds and space may be limited.
Most hotels can provide cots, but these must be requested in advance and there may be a charge to pay in advance or locally. It is important to examine the cot for safety/suitability prior to use.
Special Requests and Special Needs
If you have any special request, please tell us when you book. We will pass on these requests but they are not guaranteed. Whilst we are not a specialist in special needs holidays, if you consult our staff at the time of booking, we will try to help you choose the arrangement best suited to your requirements. Passengers confined to a wheelchair and one companion can travel First Class on Eurostar for a small supplement.
Tickets, Vouchers and Emergency Contact
Tickets are usually collected at the relevant departure point using references provided by us and the relevant transport provider at the Eurostar, Eurotunnel or Ferryterminal or relevant airport. Your accommodation voucher/contact number will be either emailed or faxed to you or directly to your hotel.
Included in your basic price
Included in your arrangements are return economy rail services from St Pancras International, Ashford International or Ebbsfleet International to the destination shown on your confirmation. Direct train services to Paris, Lille, Marne la Vallee and Brussels are operated by Eurostar. All onward journeys to Ghent, Antwerp and Bruges involve a change of train to local Belgian rail services.
For Self Drive Breaks Included in your arrangements are return economy Eurotunnel or Ferry services to the destination shown on your confirmation.
Accommodation in the hotel specified on your confirmation on a bed & Continental breakfast basis (unless otherwise stated).
All local taxes and V.A.T
N.B. Rail. Ferry and Eurotunnel only or accommodation only options are sometimes available, upon request.
Not included in your basic price
Your transport to/from St Pancras, Ashford or Ebbsfleet International and Eurotunnel ,Ferry terminals and the transfers to/from the point of arrival and your hotel are not included.
All meals and drinks, unless detailed on your confirmation or included in Leisure Select Eurostar bookings.
Any Travel / Accommodation Supplements
Any pre-bookable extras, such as travel cards, river cruise, museum, concert or exhibition tickets (NB sold subject to the terms and conditions laid down by the individual supplier or organiser.) Personal hotel charges, such as for laundry, safety deposit boxes, mini-bar purchases, pool or fitness centre facilities (unless otherwise stated) etc.
Gratuities and porterage.
Re-imbursement to hoteliers for any damage or loss.
Charges for infant cots (unless otherwise stated on your confirmation).
Travel insurance - We cannot be held responsible for any claims resulting from an uninsured loss.
We strongly recommend that you take out our own recommended or similar appropriate cover. We cannot be held responsible for any claims resulting from an uninsured loss.
Baggage allowance on Eurostar is 2 suitcases and 1 piece of hand luggage per person (except for infants who do not have a separate allowance unless paying for a seat). Excess luggage will be charged (currently £15.00 per item). Larger items, such as non-collapsible bicycles or trunks, have to be sent as Registered baggage details on request.
Accuracy of our published information
Whilst every effort is made to ensure website and promotional material accuracy, changes can happen sometimes and we will update you at the time of booking or if necessary, subsequently. Also if we learn of any building work likely to adversely affect your holiday enjoyment, we will do our best to forewarn you.
Visas and Passports
British citizens (with right of abode) and EU nationals do not require a visa for our Eurostar destinations, but do need a valid 10-year passport. Many non-EU nationals will require a visa and this should be checked with the relevant authorities. In all cases obtaining any necessary visas is entirely the responsibility of the passenger and must be obtained prior to confirming a reservation. N.B. No refund can be given for cancellation or abandonment of a journey due to lack of correct personal documentation.
Health and Safety
You should consult the D.o.H leaflet Advice for Health for Travellers or your GP for up to date information on health matters. All our hotels are obliged to meet local Health and Safety standards and fire regulations. However, these can vary and particularly in older city centre hotels, in preserved areas or in listed buildings, they may not be as high as those we are used to in the UK or comply with all EU recommendations. Guests should always acquaint themselves with the emergency procedures and take special care with balconies, lifts, plate glass doors, and tiled floors in bathrooms etc. Hotel swimming pools will not always be supervised or have depth markings. See also Cots.
Valuables should always be kept in safety deposit boxes and just as at home, there is a need to take sensible safety precautions in respect of personal security, especially at night or in unfamiliar areas.
Adequate travel insurance is essential.